To be a successful leader in the Hospitality Industry, one must learn self-leadership, the components of management and the importance of a mission, values and a clear vision for their Club. Effective leaders are able to recognise the goals of their operations and inspire their staff and colleagues to act on the same vision.

Our VIP Host Management Program is run in partnership with The Drop and allows Industry members to enhance their leadership skills, build service standards and deepen their understanding of loyalty programs to upskill for career progression and to bring more knowledge to their workplace. Students who complete this government subsidised course go into a draw to win an overseas trip which this round was sponsored by IGT!

Customer service is crucial in any organisation. If you want your business to suceed you must have great customer service. Customer service comes in many different forms.