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    Barringtons Blog



What You Need to Know About Risk Assessments

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Barringtons has streamlined its operational risk assessment model that allows them to concentrate on identified areas of concern in your business without undertaking a full operational risk assessment. Each individual assessment incorporates a review of the specific area of operation, full report and recommendations for improvement. The following is a list of the areas of operation that can be addressed: Point of Sale operations (review & procedure) Safe Operations (review & ...

Cash Handling Procedures & Audits Necessary in Order to Prosecute

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In recent times club staff have become much more sophisticated in the manner in which they defraud their clubs.  It is our forensic expertise that allows us to identify these more sophisticated suspects. Barringtons is assisted police with their enquiries concerning a club manager who is before the court for eighteen fraud offences. Barringtons prepared a Brief of Evidence which was submitted to the police and as a consequence the manager was arrested and charged with fraud. This is a timely ...

Why Clubs and Hotels are a Greater Target for Fraud?

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The club and hotel  industry has traditionally been a target for all levels of fraud. Why? Because they are businesses with large amounts of cash-based transactions, making them a target for would-be criminals who need or want ‘quick cash’. Fraudulent behaviour ranges from theft of cash from cash registers and gaming machines, to much higher level frauds including payroll fraud, credit card fraud, and increasingly, illegal access and manipulation of venue, member and / or employee electronic data. ...

How to Start a Customer Service Culture in your Club – Part 3 - Front Line Staff

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A culture of training or a customer service focused club is not as difficult to establish as you might think. Once you know the elements and set about putting them in place, the rewards you and your club reap will be priceless.  Successful clubs have front line staff  who implement the customer service standards as defined by their managers.  Front Line Staff understand they are the key to providing excellence in customer service They have a clear understanding of the Club’s ...

How to Start a Customer Service Culture in your Club – Part 2 - Front Line Managers

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A culture of training or a customer service focused club is not as difficult to establish as you might think. Once you know the elements and set about putting them in place, the rewards you and your club reap will be priceless. Successful clubs have Front Line Managers who co-ordinate the development and implementation of customer service strategies as defined by upper management. They are responsible for maintaining an acceptable level of customer service They work at building and ...
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