Melcrum Asia Pacific research and content director, Jonathan Champ says newsletters should be a trusted source of information that tells employees about their organisation, providing a link between what's going on and what's in it for them. Make sure there is readership for it and understand the readership. If the publication is electronic, click-throughs should be monitored. If people aren't accessing things or aren't spending time reading them, why do them. Don't add to the noise; work ...
Ben Thompson has pointed out in his blog for hrdaily that within every workplace there are both innovators and objectors. Whilst innovators are fully engaged and working actively in favour of your company’s success, an objector is an inhibitor to the innovation process. He gives tips on how to spot each type, how to convert objectors and how to bring out the innovator in your employees.
Innovation is more about psychology than intellect. It is an evolved form of creativity which ...
Andy Lowe, a principal consultant at Right Management has explained in his webinar which was reported in hrdaily, that one of the most important things employers can do to boost engagement levels is know their employees. Employers should be segmenting employees in order to better understand them. Other insights from Lowe:
Employers already segment their staff by business unit, geography, job level, age and tenure
In a complex world of work add gender, ethnicity, generation, staff ...
Coaching expert Chip McFarlane, director of the Institute of Executive Coaching, says many organisations and leaders still don't understand exactly what coaching is. It is not simply a nice coffee chat, telling a person what to do, sharing life experiences or giving advice on the next steps to take. It is a structured way of holding a conversation so there is buy-in from the person being coached and that person actually goes out and takes action. An individual's learning journey encompasses ...
From Reyna Mendes, Head Trainer - Business/Customer Contact, Barringtons:
We all know when times are tough, there’s more market competition for goods and services. No matter the business – retail, hospitality, healthcare or food service – the challenge is to offer superior service to attract and keep loyal customers and to differentiate your “surprise and delight” customer service from your competitors.
Here’s a quick reminder of the facts concerning the effects of good and poor ...