It would be difficult to find a professional that hasn’t had to deal with an aggressive customer at some point in their working life. Whether it’s an unruly patron or a stubborn colleague, interacting with these kinds of people isn’t an unusual occurrence. While you can’t always change the situation itself, you can change the way you react to it.
That’s where Barringtons’ aggressive customers training course comes in. Our team can help you and your staff develop the skills to:
- Successfully deal with an aggressive customer
- Take the steps needed to minimise conflict
- Manage disputes and take control
- Maintain your own safety
- Effectively report the incident
Honing these skills is critical for all professionals. They ensure you remain calm and deal with disagreements and aggression in the most efficient way possible.
Barringtons’ Face-to-Face Dealing with Aggressive Customers Training for Australian Businesses
Our face-to-face conflict training courses are designed to teach your staff applicable skills for all disagreeable or aggressive scenarios. The course is a comprehensive, step-by-step induction to teach your team what action to take if someone in your workplace becomes too unruly.
The training is designed for any business that deals with people on a day-to-day basis. From learning the right self-regulating skills, to remaining cool and collected, to understanding how to take control of aggression - Barringtons have you covered.
Our course is conducted by one of Barringtons’ expert training team members. With years of experience under their belts, our staff can confidently deliver dynamic and engaging training to your entire staff. We also conduct our sessions to accommodate your business’ schedules, ensuring minimal disruption and maximum success.
Why work with Barringtons?
We have a track record of success with our clients for one primary reason: We’re passionate about teaching Australian businesses the skills they need to thrive. When you combine this with our decades of experience and our team of highly-skilled trainers, you have a winning recipe.
To learn more about Barringtons’ dealing with aggressive customers training course contact us today.
This is not a nationally recognised qualification.