Certificate III in Business (Customer Engagement) - BSB30115

Are you looking to build up your operational skills? The nationally accredited Certificate III in Business (Customer Engagement) can help you do just that. The training course covers a wide range of competencies for professionals of all ages. Upon completion, you’ll have the competitive edge you need to excel in administrative and office based positions across a range of industries.


From learning more about communication to a better understanding of word processing and spreadsheets - the certification covers core competencies that can be leveraged in an array of roles.


Download our brochure here or download our course outline here. 


This entry-level qualification is the ideal introduction, or refresher to foundational workplace functions. The skills learned in this course are well-suited for positions such as:


  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist


Click here to enrol in Certificate III in Business (Customer Engagement) - BSB30120



Are you eligible for Smart and Skilled training?


Are you:

·         15 years old or over?

·         no longer at school?

·         living or working in NSW?

·         an Australian citizen, Australian permanent resident, humanitarian visa holder or New Zealand citizen?


Delivery Modes


This course can be delivered in face to face sessions at a given time and venue or can be completed online.


What you need to know



There are no prerequisites for entry to this course. It’s open to all candidates looking to learn more about the skills mentioned above. The training itself generally takes around 12 months, though it can run shorter or longer based on your individual competencies and needs. Completion requires both active learning and self-motivated studying.


The course itself is employment-based, meaning the training may include workplace activities conducted by the employer including:


  • practice exercises
  • simulated activities in the classroom
  • learner activity workbooks
  • research projects


Assessments can be conducted both on and off the job site. These evaluations can include oral presentation, role-plays, assessment activities, knowledge quizzes and project based exercises.


Once the course is finished, participants will be awarded a nationally recognised Certificate III in Business (Customer Engagement) or a Statement of Attainment for competencies completed. This certification can be used as a prerequisite for further training such in Business as well as other relevant Certificate III qualifications. 

Contact the Barringtons’ team to get started today!


The Barringtons team has decades of experience delivering nationally accredited training courses to businesses of all sizes across Australia. To begin the enrolment process for the Certificate III in Business (Customer Engagement) fill out our online form today. If you still have any questions, check out our FAQ or ask our team directly via our online enquiry form.


This training is subsidised by the NSW Government.

Be Trained by Barringtons RTO provider number 91397